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As competition increases in the medical spa industry, it is important you continually grow your business and keep the customers you already have” says Jeff Russell, President of MedSpa Financing. Marketing is one of those often neglected items. Many times MedSpa owners view this as an expense rather than a revenue generating tool. You need to regularly review your current marketing efforts, and evaluate new options.
The first thing you need to do is evaluate your current marketing program. Evaluate what is working and what is not. Figure out the actual cost versus the benefit of each type of marketing you are doing. Did the postcards work better than the radio ads? Did the free media attention from the grand opening get you lots of new customers? It’s easy to get sold on a particular advertising option, and one often forgets to evaluate the effectiveness of the program. If you signed a long contract for an advertising option that did not work, cancel it. Often you can cancel without any significant penalty with a months notice (and if you can’t, make sure that clause is in all your future contracts).